Shipping & Returns Policy
Shipping
Delivery Time
Orders are typically processed and shipped within 3–4 weeks after payment has been received. Please note that delivery times may vary depending on the workload and operational schedules of our shipping partners.
Shipping Costs
International orders are shipped via FedEx, with shipping rates calculated based on the weight of the parcel.
Domestic orders are shipped through bpost, DHL, or PostNL, with shipping costs also determined by the weight of the shipment.
Please note that the prices displayed on our website do not include shipping costs.
Shipping rates can be requested at any time through our contact form.
Has your order not arrived within the expected timeframe?
Please contact us within 7 days, and our team will be happy to assist you.
Track & Trace
Once your order has been dispatched, you will receive a confirmation email containing a Track & Trace code, allowing you to monitor the progress of your shipment.
Returns Policy
Changed your mind?
You have the right to cancel your order within 14 days of purchase.
You will receive an email 3 days before your item goes into production. Until that time, you may cancel your order free of charge.
Return Conditions
Returned items must:
•. Be unused and undamaged;
• Be returned in their original, unopened packaging.
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please note that return shipping costs are the responsibility of the customer
Please note that custom-made or personalised products cannot be returned.
The cost of return shipping is the responsibility of the customer.
Once we have received and inspected your returned item(s), the purchase amount will be refunded within 14 days using the original payment method.